Shibui, LLC - Privacy Policy

Effective Date: January 1, 2024

At Shibui, LLC (“Shibui”), we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or make a purchase from our website at www.shibuiusa.com. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Shibui collects personal information that you voluntarily provide when you use our website, place an order, or contact us. This information may include:

Personal Identification Information: such as your name, billing and shipping address, email address, phone number, and payment information.

Account Information: If you create an account with us, we collect information related to your account, including your username and password.

Purchase Information: Information related to your order history and transaction details.

Automatically Collected Information: When you visit our website, we may automatically collect information such as your IP address, browser type, referring URLs, and device identifiers through cookies and similar tracking technologies.

2. How We Use Your Information

 Shibui uses the information we collect to:

• Process your orders, payments, and deliver purchased products.
• Communicate with you about your order status, products, services, and promotional offers.
• Improve our website, products, and services based on customer preferences and feedback.
• Comply with legal obligations, including record-keeping and fraud prevention.
• Personalize your shopping experience by analyzing customer behavior and website usage.

3. Sharing Your Information

Shibui will not sell or rent your personal information to third parties. However, we may share your personal information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or delivering services on our behalf. These service providers are bound by confidentiality agreements and are only authorized to use your information for the purposes we specify.

Legal Obligations: We may disclose your information if required to comply with applicable laws, regulations, or legal processes, or in response to government requests.

Business Transfers: In the event of a merger, acquisition, or sale of Shibui’s assets, your information may be transferred as part of the transaction, subject to this Privacy Policy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small files stored on your device that allow us to remember your preferences and recognize you during future visits.

You may choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

5. Data Security

Shibui takes reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. We implement industry-standard security measures, including encryption and secure socket layer (SSL) technology, to safeguard your data during transmission. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:
The right to access and request a copy of the personal data we hold about you.

The right to request that we correct or update inaccurate or incomplete information.

The right to request the deletion of your personal information, subject to certain legal requirements.

The right to opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us at orders@shibuiusa.com.

7. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Shibui’s website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under the age of 13, we will take steps to delete such information.

9. Changes to This Policy

Shibui reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Email: orders@shibuiusa.com